Responsible Gaming
Gaming Should Be Entertainment
At Haven and House, we believe that online pokies should be enjoyed as a form of entertainment only, never as a way to earn money or solve financial problems. Gambling involves risk, and it's important to play within your means and maintain control over your gaming habits.
We are committed to promoting responsible gaming practices and supporting our players in making informed choices.
Age Verification
Online pokies are only available to individuals who are 18 years of age or older in Australia. By accessing our site, you confirm that you meet this legal requirement. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under 18, please do not use this service.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in yourself or someone else, it may be time to seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Neglecting family, friends, work, or other responsibilities due to gambling
- Hiding gambling activities or lying about the amount of money spent
- Borrowing money or using credit to fund gambling
- Feeling anxious, irritable, or restless when not gambling
- Needing to gamble with increasing amounts to achieve the same excitement
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems, stress, or negative emotions
- Jeopardising relationships, jobs, or educational opportunities due to gambling
Self-Help Tools & Controls
Haven and House provides responsible gaming tools to help you stay in control. These features include:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Reality Checks: Receive regular reminders about how long you've been playing
- Session Time Limits: Automatically end your session after a set period
- Self-Exclusion: Take a break from gambling for a period you choose, during which you cannot access your account
We encourage you to use these tools proactively to manage your gaming responsibly.
Support & Help Resources
If you or someone you know is struggling with gambling, help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online - Free counselling and support service for problem gambling
www.gamblinghelponline.org.au
Phone: 1800 858 858 (toll-free, 24/7)
International Resources
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom)
www.gamstop.co.uk - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
These organisations provide information, counselling, and referrals to treatment services in your area.
If You Need Help
If you think you may have a gambling problem, please reach out for support today. Seeking help is a sign of strength, not weakness. The sooner you take action, the sooner you can regain control.
Contact Gambling Help Online or call 1800 858 858 for confidential advice and support. Professional counsellors are available 24/7 to help you.
Remember: it's your responsibility to gamble responsibly. Play for fun, not for profit, and always know your limits.